To place an order, browse the products, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details to complete the purchase.

We accept major credit/debit cards (Visa, Mastercard, American Express), and other secure payment options displayed at checkout.

Yes, you may cancel your order as long as it has not been shipped or entered the production stage. To request a cancellation, please contact us as soon as possible at support@shoppluvi.com.

If you provided an incorrect address, please notify us immediately at support@shoppluvi.com. If the shipment is returned due to an insufficient address, you will be liable for reshipment costs once an updated address is confirmed.

Payment may be declined due to insufficient funds, incorrect card details, or bank security restrictions. Verify your information and try again or use an alternative payment method. If issues persist, contact your bank or payment provider.

Orders typically ship within 3-7 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched. For further assistance, please contact our support team at support@shoppluvi.com.

Shipping times vary depending on your location and the fulfillment center. On average, domestic orders take 7-10 business days, and international orders may take 10-20 business days.

Once your order has shipped, you will receive an email with tracking information. You can also track your order by using the "Track Your Order" link on our website.

Tracking information can sometimes take 1-2 days to update after your order has shipped. If there are no updates after 7 business days, please contact us for assistance.

Tracking updates can be delayed. If there are no updates for more than 10 business days, contact support@shoppluvi.com for assistance.

If your package is lost in transit, contact support@shoppluvi.com. They will coordinate with the carrier to locate it or provide a replacement. However, they are not responsible for packages that are stolen after delivery.

If the shipping address is correct and the carrier marks the package as delivered but you haven’t received it, we are unable to offer a reshipment or refund. We recommend checking with household members, neighbors, or your local post office for more information. If the package is still missing, please contact the carrier for further assistance. For further assistance, please contact our support team at support@shoppluvi.com.

Returns are only accepted for damaged or faulty items. Contact support@shoppluvi.com within 7 days of receiving your order to initiate a return. If you receive a defective or damaged item, contact support@shoppluvi.com within 7 days of delivery with your order number and photos of the issue. They will provide return instructions.

Contact support@shoppluvi.com within 7 days of receiving your order, including your order number and photos of the defective or damaged item. Please wait for return approval and instructions before sending the item back.

If you receive an incorrect item, contact support@shoppluvi.com within 7 days of delivery with your order number and photos of the item received. They will arrange for the correct item to be sent or provide an appropriate resolution.

Refunds are only available for defective or damaged items. To request a refund, notify support@shoppluvi.com within 7 days and provide photos of the issue. Once approved, the refund will be processed to the original payment method.

The Returns and Refund Policy does not specify who is responsible for return shipping costs. For clarification, contact support@shoppluvi.com.

Once your return or refund is approved, the refund will be processed to the original payment method. Allow 5-10 business days for your bank or payment provider to process the refund.

Since we ship from multiple warehouses, your items may be sent separately if they are fulfilled from different locations.

Each product page includes a detailed size information. Please review the measurements carefully before placing your order.

Yes! We occasionally run sales and promotions. Subscribe to our newsletter or follow us on social media for the latest deals.

For any additional questions, contact our support team at support@shoppluvi.com.

Please note that policies and procedures may change. For the most current information, refer to shoptkdeals.com or contact our support team directly.